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Refunds /Cancellations Policy

Last Updated: 27 Jan 2025

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At Camelia Oberoi Wellness, we strive to ensure a positive experience for all our customers. However, we understand that plans can change. Please review our refund and cancellation policy, which is aligned with the services and products we offer.

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1. Online Classes and Subscription Videos

Cancellation Policy:

  • Online classes and subscription videos are non-refundable.

  • In case of technical issues or inability to access the service, please contact us at cameliaoberoiwellness@gmail.com for assistance.

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2. Retreats and Workshops

Cancellation Policy:

  • Cancellations made 14 days or more before the start date of the retreat or workshop are eligible for a 50% refund of the booking amount.

  • No refunds will be issued for cancellations made less than 14 days prior to the start date.

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Refund Processing:

  • Approved refunds will be processed within 5-7 working days from the date of cancellation approval.

  • The refunded amount will be credited to the original payment method.

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3. Craniosacral Therapy Appointments

Cancellation Policy:

  • Appointments canceled 24 hours or more before the scheduled session are eligible for a full refund or can be rescheduled at no additional charge.

  • Cancellations made less than 24 hours before the appointment are non-refundable.

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Refund Processing:

  • Refunds for eligible cancellations will be processed within 5-7 working days and credited to your original payment method.

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4. Products (Shop)

Return and Refund Policy:

  • Products can be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.

  • Shipping charges for returns are the responsibility of the customer unless the product was damaged or defective upon receipt.

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Refund Processing:

  • Once the returned product is received and inspected, a refund will be processed within 5-7 working days.

  • The amount will be credited to your original payment method.

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Exchange Policy:

  • Exchanges are allowed only for defective or damaged items. Please contact us at  cameliaoberoiwellness@gmail.com with photos of the damaged product to initiate an exchange.

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5. General Guidelines

  • Refund requests must be made via email at cameliaoberoiwellness@gmail.com with the subject line "Refund Request" and details of the order or booking.

  • Refunds will not include any payment processing fees charged by third-party services.

  • Refund timelines may vary depending on your bank or card issuer.

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Contact Us

For any questions or concerns regarding refunds and cancellations, please contact us:

Camelia Oberoi Wellness
Email: cameliaoberoiwellness@gmail.com

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